# External Independent Review of GMC Escalated Customer Complaints

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [General Medical Council \(GMC\)](/buyers/general-medical-council-gmc/contract-awards)
- Contract winner: Ch&I Associates
- Award value: £86,400
- Tender value: £86,400
- Award date: 5 March 2018
- Published: 30 October 2018
- Contract start: 1 April 2018
- Contract end: 31 March 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 6f9b9654-de18-46d8-befa-5490cdc62333-249505
- OCID: ocds-b5fd17-95b48b37-1722-4324-b080-306cd3ad77e5

## Description

The GMC is inviting quotes for an independent review and advice service\. This service would have the responsibility of reviewing the effectiveness of our complaints handling in certain customer complaints which have been handled in accordance with our internal complaints policy and where the complainant remains dissatisfied with our responses\. The complaints to be reviewed will be identified by the GMC with reference to certain set criteria\. This will not be an automatic right for complainants\.

## Related contract awards

- [Lay Advocacy Services](/contracts/ocds-b5fd17-59035559-9d4d-4966-a7ad-917d81c2e1a7): General Medical Council \(GMC\)
- [Toxicology Services](/contracts/ocds-b5fd17-63b13d2d-c216-48d6-a3a8-dd3a67306eea): General Medical Council \(GMC\)
- [Primary Source Verification for Overseas Doctors](/contracts/ocds-b5fd17-6fc38c8d-f182-4aa7-a7c9-d9e187a10d41): General Medical Council \(GMC\)
- [Independent Complaints Service](/contracts/ocds-b5fd17-b718f05d-f49a-4903-b80a-a9245c7f823a): The National Archives
- [Independent Complaints Service](/contracts/ocds-b5fd17-2befff18-5063-49f2-a3e1-7bcb8cebc2a7): THE NATIONAL ARCHIVES

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6f9b9654-de18-46d8-befa-5490cdc62333-249505)