# Customer Experience Intelligence Partner

> A sourced UK public sector contract award published by Highways England.

## Key facts

- Buyer: Highways England
- Supplier: [Nomensa](/suppliers/nomensa/public-sector-contract-awards)
- Award value: £400,000
- Tender value: £400,000
- Award date: 26 September 2019
- Published: 3 October 2019
- Contract start: 1 October 2019
- Contract end: 30 September 2021
- Stage: awarded
- Procurement category: services
- Notice ID: dc66ee1f-ca8b-4370-986f-1f062c2767d3-317632
- OCID: ocds-b5fd17-95dba2b5-6126-4824-b9a5-142fd2f52067

## Description

To work with Highways England as a Customer Experience Intelligence Partner during the re-procurement of the entire Dart Charge Service\. The service will encourage 100% compliance and provide a frictionless customer-centric, multi-channel, socially inclusive road user charging scheme which is compliant with the UK government service standard\. We are looking for a scalable and technologically mature service, which enables interoperability with other services, recognising the importance of data as an asset\. This will be a state-of-the-art road user charging scheme, adaptable to changing policy objectives the changing ways in which the public interact with mobility services\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dc66ee1f-ca8b-4370-986f-1f062c2767d3-317632)