# IT Service Management Solution

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [West Midlands Combined Authority](/buyers/west-midlands-combined-authority/contract-awards)
- Contract winner: IVANTI UK LTD
- Award value: £125,014
- Tender value: £125,014
- Award date: 20 October 2017
- Published: 31 October 2017
- Contract start: 21 October 2017
- Contract end: 20 October 2020
- Stage: awarded
- Procurement category: services
- Notice ID: c01e8fce-40d8-4a49-8b38-8e085a41b809-179175
- OCID: ocds-b5fd17-96466ba6-6805-43ab-9ae4-94a0f0f34de0

## Description

In accordance with internal procurement regulation and policy, this was a non-OJEU restricted \(competitive quotation\) tender for an IT Service Management \(ITSM\) and IT Asset Management solution where four bidders had been invited\. The aims were: • Consolidate to a single system for complete visibility and standardization in ITSM • Simplify and automate operations / automate to replace manual, redundant tasks • Reduce maintenance and support costs for assets, technology, and services\. • Improve efficiency and service response times/quality\. • Maximize return on financial, time, and resource investments\. • Define the ITSM process deployment roadmap and develop a high-level implementation plan to best meet WMCA priorities and support strategic initiatives\.

## Related contract awards

- [PRT-TfWMBF-ESG-2026-0006](/contracts/ocds-b5fd17-c0f09ad5-fef0-4be0-bba7-1c53aa0f7b0d): WEST MIDLANDS COMBINED AUTHORITY
- [Transport for West Midlands - Consultancy Support - Project Manager](/contracts/ocds-b5fd17-8e68e27b-2c56-44ad-b568-e893b54a8d95): WEST MIDLANDS COMBINED AUTHORITY
- [Eunice Angmortey- FDAR- Senior Commercial Manager](/contracts/ocds-b5fd17-4013ad28-1a92-46dd-a5aa-eadbcb991ffb): West Midlands Combined Authority
- [Ivanti Neurons Renewal](/contracts/ocds-b5fd17-e5e05931-83c6-44e9-b64d-734d5767bf90): WEST MIDLANDS COMBINED AUTHORITY
- [Helpdesk Ticketing System](/contracts/ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56): University of Lincoln
- [Ivanti Cherwell ITSM subscription](/contracts/ocds-b5fd17-8e93c80f-bb01-46cb-81da-5d59b82fbb80): UNIVERSITY OF EAST ANGLIA

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c01e8fce-40d8-4a49-8b38-8e085a41b809-179175)