# Retail Banks Compliance Research

> A sourced UK public-sector contract award published by COMPETITION AND MARKETS AUTHORITY.

## Key facts

- Public buyer: [COMPETITION AND MARKETS AUTHORITY](/buyers/competition-markets-authority-2/contract-awards)
- Contract winner: [Ipsos Mori](/contract-winners/ipsos-mori/public-sector-contract-awards)
- Award value: £46,650
- Tender value: £46,650
- Award date: 15 May 2019
- Published: 17 August 2019
- Contract start: 20 May 2019
- Contract end: 30 September 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 7e72095c-aa70-4ffe-855e-d7bde8997d7f-308770
- OCID: ocds-b5fd17-978cd632-5c26-4176-b45d-e4f472b969b9

## Description

The Competition and Markets Authority \(CMA\) has ordered 21 retail banks across GB and Northern Ireland to display prominently in all their bricks and mortar branches the results of independent customer surveys of service quality\. The CMA is now commissioning compliance research i\.e\. 'mystery shopping' in a sample of branches of each of these banks to ensure compliance with the Order\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7e72095c-aa70-4ffe-855e-d7bde8997d7f-308770)