# Provision of PALS & Complaints Contact Centre Service

> A sourced UK public-sector contract award published by ATTAIN HEALTH MANAGEMENT SERVICES LTD.

## Key facts

- Public buyer: [ATTAIN HEALTH MANAGEMENT SERVICES LTD](/buyers/attain-health-management-services-ltd/contract-awards)
- Contract winner: East of England Ambulance NHS Trust - Commercial Services \[CallE
- Award value: £11,406,624
- Tender value: £39,152
- Award date: 1 April 2026
- Published: 8 September 2026
- Contract start: 1 April 2026
- Contract end: 30 September 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 2279cb3c-95a9-461c-ab01-8a4c1aa3bfaa-913242
- OCID: ocds-b5fd17-97a73ad6-f4f3-4a17-9c4a-4a126f28e6aa

## Description

The Contracting Authority \(NHS Essex Integrated Care Board\) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services \[CallEEAST\] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board \(Essex ICB\) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues\. The contract commences 01st April 2026 and expires 30th September 2026\. The estimated value of the new contract \(£114,066\.24\) and the cumulative spend to date \(£39,152\)\. This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with\.

## Related contract awards

- [Cardiovascular Disease Prevention Support - Lipid Optimisation](/contracts/ocds-b5fd17-434d51bb-9158-481a-b743-47ce4e537f40): ATTAIN HEALTH MANAGEMENT SERVICES LTD
- [Provision of PALS & Complaints Contact Centre Service](/contracts/ocds-b5fd17-5e7909ee-6916-44d3-ab67-cbe3a4648a23): ATTAIN HEALTH MANAGEMENT SERVICES LTD
- [Provision of legal advice and counsel to NHS Essex Integrated Care Board for the duration of an independent statutory inquiry](/contracts/ocds-b5fd17-370c19ba-860d-4a0b-ac11-d45e3eaacde2): ATTAIN HEALTH MANAGEMENT SERVICES LTD

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2279cb3c-95a9-461c-ab01-8a4c1aa3bfaa-913242)