# GB-Sheffield: British Business Bank - Customer Journey Mapping

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [British Business Bank](/buyers/british-business-bank/contract-awards)
- Tender value: £500,000
- Published: 12 January 2023
- Planned start: 20 February 2023
- Planned end: 19 February 2024
- Stage: open_tender
- Procurement category: services
- Notice ID: 601b2704-6f51-4628-9b64-65f8aef7ed87-605250
- OCID: ocds-b5fd17-9800e1f1-37ef-4bf5-838d-c38f8b061db9

## Description

British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank This will include translation of' BBB processes into horizontal customer journeys \(group-wide, cutting across product verticals\), identifying: How many customer journeys BBB has overall \(in relation to the processes identified in batches 1-3\); and Which internal \('back-stage'\) processes underpin the delivery of which customer journeys Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability\. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises \(SMEs\)\. However, any selection of tenderers will be based solely on the criteria set out for the procurement\.

## Related contract awards

- [GB-Sheffield: Data analytics and visualization](/contracts/ocds-b5fd17-ed4c60e0-8175-42c5-be92-2d0a266b1eca): British Business Bank
- [GB-Sheffield: Non-Microsoft Licenses - RM6098](/contracts/ocds-b5fd17-d067e398-3aab-4597-b507-d55fbc9c023b): British Business Bank
- [GB-Sheffield: Controls Testing - RM6130 - Audit and Assurance Services Two \(A&AS2\)](/contracts/ocds-b5fd17-7c374ad2-adce-4fbd-b209-05e3be017a97): British Business Bank

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/601b2704-6f51-4628-9b64-65f8aef7ed87-605250)