# CR20139 - Consumer Detriment Survey

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [UK SHARED BUSINESS SERVICES LIMITED](/buyers/uk-shared-business-services-limited/contract-awards)
- Contract winner: [NATIONAL CENTRE FOR SOCIAL RESEARCH](/contract-winners/national-centre-for-social-research/public-sector-contract-awards)
- Award value: £198,000
- Award date: 27 January 2021
- Published: 12 April 2021
- Contract start: 1 February 2021
- Contract end: 20 August 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 3a5801c8-b4d7-42ae-a3c3-121b73d8a704-413424
- OCID: ocds-b5fd17-9810b71f-32b3-4cde-ba40-b19ea8ab6821

## Description

\*\*THIS IS NOT A CALL FOR COMPETITION\*\* This was awarded under Crown Commercial Services Research Marketplace Dynamic Purchasing System RM6018\. Background Broadly, the aim of this project is to better understand consumer detriment in the UK\. We view consumer detriment as the harm or loss that consumers experience, when, for example, • they are misled by unfair market practices into making purchases of goods or services that they would not have otherwise made, • they pay more than what they would have, had they been better informed, • they suffer from unfair contract terms or • the goods and services purchased do not conform to consumers' \(reasonable\) expectations with respect to delivery, performance or quality, including product safety and authenticity\. Consumer detriment can manifest itself in many formats, such as a delayed delivery, substandard service or the purchase of a faulty item\. Previous surveys suggest that millions of UK consumers experience some form of consumer detriment every year\. Through this survey, we want to robustly quantify the problems' incidence and impact\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3a5801c8-b4d7-42ae-a3c3-121b73d8a704-413424)