# GB-Norwich: IVR and on hold information

> A sourced UK public-sector contract award published by Flagship Housing Group.

## Key facts

- Public buyer: [Flagship Housing Group](/buyers/flagship-housing-group/contract-awards)
- Contract winner: PHMG
- Award value: £31,608
- Tender value: £31,608
- Award date: 7 June 2023
- Published: 12 September 2023
- Contract start: 8 June 2023
- Contract end: 7 June 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 1dadd44a-fd74-4eab-9704-d00ee52eb1f5-679743
- OCID: ocds-b5fd17-98a0cbd2-cbf3-48b9-bc66-9610dd0c2e8d

## Description

To design and provide IVR and on hold information on the main telephony systems\.

## Related contract awards

- [2025-10 Building Works, Supplies & Services including specialists and consultancy](/contracts/ocds-b5fd17-ab3c0170-9c29-4c9f-a06f-2c6c86ab90a8): Flagship Housing Group
- [2025\.07 - Vehicles and associated supplies & services](/contracts/ocds-b5fd17-113c43bb-5e0b-4357-9e45-5570c9ddbf8e): Flagship Housing Group
- [Retrofit Surveyors & Assessors Framework](/contracts/ocds-b5fd17-5e1471a8-4651-4cec-9991-49d20e5d9868): Flagship Housing Group

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1dadd44a-fd74-4eab-9704-d00ee52eb1f5-679743)