# Oracle CRM system support - Request for Information \(RFI\)

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [The University of Manchester](/buyers/the-university-of-manchester/contract-awards)
- Published: 28 April 2023
- Planned start: 1 September 2023
- Planned end: 31 December 2028
- Stage: open_tender
- Procurement category: services
- Notice ID: d5ac3ef4-b471-4b80-bbb2-0fb233a49238-640570
- OCID: ocds-b5fd17-98b6c0b3-0707-4359-b010-5157a4f35795

## Description

Oracle CRM is the University of Manchester's second instance of Oracle eBusiness Suite\. Our Oracle CRM instance is at a version released by the supplier in August 2010 \(v12\.1\.3\) and is an on-premises solution\. Oracle will no longer be offering Market Driven Support for our version of eBusiness Suite beyond December 2024\. It is not technically feasible to disentangle and decommission our Oracle CRM instance by then\. Therefore, we are considering using Third Party Support services for the Oracle CRM solution for a period of 3-5 years from December 2023\. We wish to understand the type and depth of support services from potential suppliers and this RFI will help the University to better understand available support options\. Additional information: Information, formalities and necessary requirements to be met will be set out in the procurement documents, all of which are freely available via the University's procurement portal In-Tend - https://in-tendhost\.co\.uk/manchesteruniversity Is a Recurrent Procurement Type? : No

## Related contract awards

- [Fire and Smoke Damper Maintenance Contract](/contracts/ocds-b5fd17-6775db2d-baa4-46d4-a5e7-2031f61f7be3): UNIVERSITY OF MANCHESTER
- [Kilburn IT / Computer Science Expansion Project - Project Management](/contracts/ocds-b5fd17-729dc6ba-2998-42f3-a4b0-5e7ee195d828): UNIVERSITY OF MANCHESTER
- [Automation Systems For DNA & RNA Sequencing Preparation - AWARD](/contracts/ocds-b5fd17-698b6510-3cd5-4beb-80f6-c3cf963216f4): The University of Manchester

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d5ac3ef4-b471-4b80-bbb2-0fb233a49238-640570)