# Customer Personas and Expectations Research

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: Consumer Council for Water
- Tender value: £30,000
- Published: 17 October 2019
- Planned start: 21 November 2019
- Planned end: 2 March 2020
- Stage: open_tender
- Procurement category: services
- Notice ID: 865a651d-aa3c-42c9-8a9c-3e77195e1e1c-320310
- OCID: ocds-b5fd17-9920932a-fffd-4e3e-bd26-b27282517246

## Description

CCWater wishes to increase customer satisfaction with CCWater's complaint handling, especially with satisfaction with the overall service and satisfaction with speed of service\. Additional information: Documents are available via the Bravo Solutions e-tendering platform\. URL given below\. All bids and communications must be submitted through this portal\.

## Related contract awards

- [Water Matters \(2020\)](/contracts/ocds-b5fd17-a893f655-23e0-45e6-b868-d4201792d372): Consumer Council for Water
- [Payment Solutions](/contracts/ocds-b5fd17-16ed300c-339b-45f1-97ba-2a65f33baa64): Consumer Council for Water
- [Omnibus & Panel survey services](/contracts/ocds-b5fd17-1a76eed3-568a-43b2-89cb-0f07114e6894): Consumer Council for Water

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/865a651d-aa3c-42c9-8a9c-3e77195e1e1c-320310)