# Out of Hours Emergency Call Handling Services for Cheltenham Borough Homes and Cheltenham Borough Council - AWARD

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Cheltenham Borough Council](/buyers/cheltenham-borough-council/contract-awards)
- Contract winner: [SPS Doorguard Limited](/contract-winners/sps-doorguard/public-sector-contract-awards)
- Award value: £80,832
- Award date: 4 May 2023
- Published: 25 July 2023
- Contract start: 1 April 2023
- Contract end: 31 March 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 30c051ed-d90f-4338-b898-4ad52ad0c833-665544
- OCID: ocds-b5fd17-9940f8e8-d3b7-4a33-bbc9-7a52bc14a252

## Description

CBH require an Out of Hours \(OOH\) emergency call handling service for its tenants and leaseholders in their properties and communal areas and surrounding land\. The OOH's emergency telephone number \(0800 408 0000\) provides a source of contact for all tenants, leaseholders and others who require assistance or advice OOH in the following areas o Repairs and housing management call handling o Anti-Social Behaviour \(ASB\) call handling o Business Continuity for telephone services\. The service operates between 17\.00 hours and 08\.00 hours Monday to Friday and 24 hours during public holidays and weekends\. CBH close their offices on Christmas Eve \(if Christmas Eve falls on a weekend this will be the last working day\) and re-open the first working day after recognised Christmas bank holiday period\. Offices are closed for New Year's Eve and New Year's Day\. CBC require an Out of Hours \(OOH\) emergency call handling service for the council's parks, gardens and buildings, as defined at Section 5 in the specification This service is provided through a dedicated telephone number as follows, 01242 264102\. The service operates when the CBC phone lines are closed: 5pm to 9am Monday to Friday, 24 hours Saturday, Sunday and all public holidays\. Also 24 hours in the event of CBC closing over the Christmas and New Year period\. Contract term is 3 years with an option to offer a 1 year extension and will commence on the 1st April 2023\.

## Related contract awards

- [GB-Cheltenham: TPPL Ubico - Cheltenham Borough Council - NEPO GM & P Lot 2 - 2 x 2\.5t Diesel Counterbalance Forklift Truck \(New\) \(27783\)](/contracts/ocds-b5fd17-7147f9ed-6d17-48b4-a168-e8586baf5595): Cheltenham Borough Council
- [Ground Protection for Cheltenham Ice Rink 2025 - AWARD](/contracts/ocds-b5fd17-4e5a6423-e4f9-42e2-8f42-617c0795d786): Cheltenham Borough Council
- [Relighting at Pittville Recreation Centre - AWARD](/contracts/ocds-b5fd17-6a5964c0-9de8-4447-a5e5-f4caea6bbde1): Cheltenham Borough Council
- [Out of Hours Call Handling Service \(OOH\)](/contracts/ocds-b5fd17-280d687c-987f-4ec4-94ab-6b8bcf56951c): Epping Forest District Council
- [BHCC AP Housing Voids](/contracts/ocds-b5fd17-8c2316f9-2bac-4693-9310-1c8bad2c2a1e): Brighton & Hove City Council
- [Void works, communal area, garden clearance and rectification works, waste clearance and disposal, responsive repairs](/contracts/ocds-b5fd17-87d976db-e4a9-4a34-8cc7-b239da39a9d6): ROOFTOP HOUSING GROUP LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/30c051ed-d90f-4338-b898-4ad52ad0c833-665544)