# Website Customer Satisfaction Feedback and Insights

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Norwich City Council](/buyers/norwich-city-council/contract-awards)
- Contract winner: ROL Solutions Ltd \(aka GovMetric\)
- Award value: £40,570
- Tender value: £40,570
- Award date: 18 July 2023
- Published: 12 October 2023
- Contract start: 1 November 2023
- Contract end: 31 October 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 71cf058b-0116-499b-a638-de7c348c2e8d-688549
- OCID: ocds-b5fd17-99a10060-ea47-4e39-985b-cfb4b60925b0

## Description

Customer satisfaction management platform for surveys and insights for council website users\. Awarded via a call from G-Cloud 13 framework with Crown Commercial Services\.

## Related contract awards

- [QS and CA for Livestock Market Relocation](/contracts/ocds-b5fd17-e8938c20-dce7-43ca-b645-74d42435609b): Norwich City Council
- [Sheltered Housing Refurbishment](/contracts/ocds-b5fd17-949f4e3a-15c2-4865-a0eb-39a53b9a69ea): Norwich City Council
- [Appointment of a multi-disciplinary consultancy for the Development Stage Application to the National Lottery Heritage Fund](/contracts/ocds-b5fd17-734cf1cf-8019-4f45-a788-32cfe437a97b): Norwich City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/71cf058b-0116-499b-a638-de7c348c2e8d-688549)