# eCase - Correspondence, SAR, FOI, PQ case management

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: FIVIUM HOLDINGS LIMITED
- Award value: £939,762
- Tender value: £939,762
- Award date: 12 April 2021
- Published: 30 April 2021
- Contract start: 19 April 2021
- Contract end: 18 April 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 61716826-8b35-45ab-8868-066717ac6a04-433104
- OCID: ocds-b5fd17-9abab020-4462-484b-9714-348afa6c9850

## Description

The Services to be provided by the Supplier under the above Lot are listed in Framework Section 2 and outlined below: A Case Management system for the end to end management of all SAR, FOI requests, and Policy Mincoms cases with the ability to: - automate the majority of administrative work through the use of online forms and email scraping - store centralised guidance and letter templates to ensure cross-departmental consistency - provide a live overview of all cases in progress to facilitate effective resource allocation - set a retention period to ensure GDPR compliance within the system itself - store data securely and be cost effective - be agile to allow for any future legislative changes or changes to process - produce ad hoc statistics to monitor performance - facilitate ICO complaint handling - allow SLA's to be achieved and pinpoint the reason they are not It is anticipated that the requirement will be for approximately 100,000 cases

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/61716826-8b35-45ab-8868-066717ac6a04-433104)