# GB-Swindon: UKRI-2417 Cloud-based Telephony for the Customer Support Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [UK Research & Innovation](/buyers/uk-research-innovation/contract-awards)
- Contract winner: Natterbox Ltd
- Award value: £34,236
- Tender value: £34,236
- Award date: 31 August 2022
- Published: 26 September 2022
- Contract start: 1 September 2022
- Contract end: 17 May 2023
- Stage: awarded
- Procurement category: services
- Notice ID: a730d5d1-35e7-416d-b4e6-a9034dd20b7b-574696
- OCID: ocds-b5fd17-9ac01606-d70d-4f69-a26a-fe5077e617c5

## Description

\*\*This is a Contract Award Notice for the requirement of Cloud-based telephony for the customer support service\.\*\* The contract was awarded following a negotiated procedure without prior publication, in accordance with Regulation 32 of the Public Contract Regulations 2015\. Additional information: Procurement Contract Transparency Data: Redacted contract documents will be made available within the next 30 days on the UKRI website at: https://www\.ukri\.org/about-us/procurement-contract-transparency-data/

## Related contract awards

- [UKRI-3652\_TO\_084 Southampton Electrical Infrastructure Upgrades RIBA Stage 0-1](/contracts/ocds-b5fd17-18ddce57-a048-4c94-bdcb-4eb413ea84e6): UK Research and Innovation
- [UKRI-5345 Risk Management Software](/contracts/ocds-b5fd17-e0a21526-92d5-40d6-ab36-454888f55b66): UK Research and Innovation
- [UKRI-6199 UKRI Dementia Challenge Health Economic Services](/contracts/ocds-b5fd17-0d9831c9-680d-43e0-856d-9cfb9aa2cf2d): UK Research and Innovation
- [UK SBS DDaT20118 UKRI Telephony Solution](/contracts/ocds-b5fd17-9b9188c5-66db-425d-9053-8ffb0eed006f): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a730d5d1-35e7-416d-b4e6-a9034dd20b7b-574696)