# Piloting approaches to capturing customer experience in the water sector for PR24

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [O F W A T](/buyers/o-f-w-a-t/contract-awards)
- Contract winner: [ACCENT MARKETING AND RESEARCH LIMITED](/contract-winners/accent-marketing-and-research/public-sector-contract-awards)
- Award value: £183,117
- Tender value: £183,117
- Award date: 24 November 2023
- Published: 28 December 2023
- Contract start: 14 December 2023
- Contract end: 31 May 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 204b625f-9aa4-4a8e-b560-d4217bddb23c-710232
- OCID: ocds-b5fd17-9afb6cc9-0f63-4839-88dc-080c31803098

## Description

Services to trial approaches to delivering customer satisfaction surveys during the next price review period\. The ITT sets out the ways the current surveys are working, and ideas to develop the surveys for the 2025-30 period\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/204b625f-9aa4-4a8e-b560-d4217bddb23c-710232)