# DfE HR Ticketing Solution

> A sourced UK public sector contract award published by Department for Education.

## Key facts

- Buyer: [Department for Education](/buyers/department-for-education/contract-awards)
- Supplier: [Netpremacy](/suppliers/netpremacy/public-sector-contract-awards)
- Award value: £194,976
- Tender value: £194,976
- Award date: 16 January 2020
- Published: 13 April 2021
- Contract start: 17 January 2020
- Contract end: 16 January 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 536005a0-c522-4202-beb0-3f0f803daa8e-428263
- OCID: ocds-b5fd17-9b2a9fcc-71fc-4a53-a1e8-1d1cf2edc9ba

## Description

DfE HR Ticketing Solution : Zendesk Customer Service Platform, associated implementation, training and support services

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/536005a0-c522-4202-beb0-3f0f803daa8e-428263)
