# Out of Hours Call Handling Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Stroud District Council](/buyers/stroud-district-council/contract-awards)
- Contract winner: [Civica UK Limited](/contract-winners/civica-uk/public-sector-contract-awards)
- Award value: £150,000
- Tender value: £90,000
- Award date: 21 September 2017
- Published: 21 September 2017
- Contract start: 3 January 2018
- Contract end: 3 January 2023
- Stage: awarded
- Procurement category: services
- Notice ID: aa02bf8e-6af3-4ad3-a664-3cb085cf17ed-171831
- OCID: ocds-b5fd17-9c0929fd-5b65-4913-b8ed-b8f57ea9e690

## Description

Stroud's requirement is for the provision of an effective call handling and message taking service to provide cover outside our normal working hours, as well as providing additional service support at peak times, during service shutdown, emergencies, and to cover public holiday periods\.

## Related contract awards

- [Public Consultation Software EngagementHQ](/contracts/ocds-b5fd17-7006a042-2d64-4ece-a7ce-c39af90e613d): Stroud District Council
- [The provision of Procurement Support for the Procurement of a Development Partner](/contracts/ocds-b5fd17-3b11101a-132d-4453-8684-372a9b87681a): Stroud District Council
- [Play Area Redevelopment](/contracts/ocds-b5fd17-6c1f5bef-b9a5-412e-ad44-a15ca2c0500f): Stroud District Council
- [Canvassing](/contracts/ocds-b5fd17-c57e211d-2744-4273-971c-5f815246978b): Bassetlaw District Council
- [Web Hosted Case Management System](/contracts/ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166): BIRMINGHAM CITY COUNCIL
- [Democratic Management System - Ashfield District Council](/contracts/ocds-b5fd17-01bdf472-e040-4caf-bb83-d4aff558d50e): Nottinghamshire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/aa02bf8e-6af3-4ad3-a664-3cb085cf17ed-171831)