# Independent Support Service for Complainants, Witnesses and their Families

> A sourced UK public sector contract award published by General Medical Council \(GMC\).

## Key facts

- Buyer: [General Medical Council \(GMC\)](/buyers/general-medical-council-gmc/contract-awards)
- Supplier: [Victim Support](/suppliers/victim-support/public-sector-contract-awards)
- Award value: £1
- Tender value: £1
- Award date: 12 September 2022
- Published: 3 January 2023
- Contract start: 1 January 2023
- Contract end: 31 December 2028
- Stage: awarded
- Procurement category: services
- Notice ID: eff8622a-410a-4f91-a06a-790a51165ae2-602594
- OCID: ocds-b5fd17-9c20b132-faa0-4f15-b5ab-e4e667dec0e4

## Description

We need an independent and confidential Independent Support Service \(ISS\) to provide emotional support by telephone to complainants, witnesses and their families who require support during \(and after\) an investigation\. The aim of this service is to improve levels witness/complainant engagement, confidence and satisfaction\. The independence and confidentiality of the service from the GMC is key\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/eff8622a-410a-4f91-a06a-790a51165ae2-602594)