# Tenancy Relations Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Brent](/buyers/london-borough-of-brent/contract-awards)
- Contract winner: Hodge Jones and Allen Solicitors Limited
- Award value: £175,500
- Tender value: £180,000
- Award date: 28 March 2024
- Published: 24 April 2024
- Contract start: 8 April 2024
- Contract end: 7 April 2028
- Stage: awarded
- Procurement category: services
- Notice ID: f457701a-5730-4948-802c-e2990c922acd-743797
- OCID: ocds-b5fd17-9e09cb99-0fd7-4873-b536-6d9fcd35a84a

## Description

The Council, through its Housing Needs Service, will carry out an initial assessment of any case where there is a complaint of harassment or illegal eviction\. The Council officer will contact all parties to try and mediate and resolve any issues by telephone\. If the Council's initial assessment concludes that a case requires ongoing investigation and casework, the case will then be referred to the Service Provider\. The Council will carry out its mediation service over the telephone, the purpose of which will be to determine if the matter needs to be referred to the Service Provider\. Any harassment/illegal eviction matter will be referred by a Housing Options Officer or Manager by sending an e-mail with brief details of the issue to the Service Provider\. This will ensure that a record of every referral made is kept and to monitor the performance of the Service\.

## Related contract awards

- [Staples Corner Growth Area Infrastructure Projects - Design Services DN792125 COMREG 2526 119](/contracts/ocds-b5fd17-af558759-5f87-498b-80e5-5644ee2499ca): London Borough of Brent
- [Barham Park Building Refurbishment Work DN775670 FINRES CAPHOU-2425-016](/contracts/ocds-b5fd17-dd3047be-74a5-4763-ba04-01ef0bc9b08a): London Borough of Brent
- [Planning Enforcement Works DN758916 COMREG-2425-027](/contracts/ocds-b5fd17-35a35327-b376-47ee-90a1-ac51b9556af6): London Borough of Brent
- [COR-1920-007 - Tenancy Relations Service and Leasehold Advice Service](/contracts/ocds-b5fd17-e2ce084b-164a-4907-98a2-9e5686683fe9): London Borough of Brent

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f457701a-5730-4948-802c-e2990c922acd-743797)