Harrow Non-Emergency Patient Transport Service

Due to the urgency, a waiver was signed and granted to Harrow community Transport for the Provision of Harrow Non-Emergency Patient Transport Service.

The aim of the service is to safely and effectively transport eligible patients between a place of residence and healthcare setting, in a timely manner, in order that they receive the healthcare that they need.

The Provider of this service will: • Ensure that the service is responsive and open to all eligible patients • Ensure resilience and continuity of service provision across the borough. • Provide a single point of contact where all bookings and enquiries concerning patient transport will be managed and resolved.

Objectives • Patients arrive on time for their appointments and / or treatments. • Patients are picked up promptly following the completion of their appointments. • Time spent travelling is minimised, and proportionate to the distance being travelled. • The service responds effectively to transport requests made on the same day or at very short notice. • Patients receive safe, reliable, considerate and compassionate care whilst using the transport service. • Patients are well informed as to the expected time they will be picked up and the likely time of arrival at their destination. • Continuous communication and collaboration with system-wide stakeholders. • The service will meet the needs of patients seven days per week, including all public holidays. • Provide a single point of contact where all bookings and enquiries concerning patient transport will be managed and resolved.