# Harrow Non-Emergency Patient Transport Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS North West London Integrated Care Board](/buyers/nhs-north-west-london-integrated-care-board/contract-awards)
- Contract winner: Harrow Community Transport
- Award value: £144,957
- Tender value: £144,957
- Award date: 9 November 2022
- Published: 18 January 2023
- Contract start: 1 November 2022
- Contract end: 31 October 2023
- Stage: awarded
- Procurement category: services
- Notice ID: fdab308a-31cd-4011-9cac-30836d38c4db-606556
- OCID: ocds-b5fd17-9e331b77-bd8a-444a-8db1-075c2a1ce454

## Description

Due to the urgency, a waiver was signed and granted to Harrow community Transport for the Provision of Harrow Non-Emergency Patient Transport Service\. The aim of the service is to safely and effectively transport eligible patients between a place of residence and healthcare setting, in a timely manner, in order that they receive the healthcare that they need\. The Provider of this service will: • Ensure that the service is responsive and open to all eligible patients • Ensure resilience and continuity of service provision across the borough\. • Provide a single point of contact where all bookings and enquiries concerning patient transport will be managed and resolved\. Objectives • Patients arrive on time for their appointments and / or treatments\. • Patients are picked up promptly following the completion of their appointments\. • Time spent travelling is minimised, and proportionate to the distance being travelled\. • The service responds effectively to transport requests made on the same day or at very short notice\. • Patients receive safe, reliable, considerate and compassionate care whilst using the transport service\. • Patients are well informed as to the expected time they will be picked up and the likely time of arrival at their destination\. • Continuous communication and collaboration with system-wide stakeholders\. • The service will meet the needs of patients seven days per week, including all public holidays\. • Provide a single point of contact where all bookings and enquiries concerning patient transport will be managed and resolved\.

## Related contract awards

- [Cleaning Services at NWL ICB Ferguson House](/contracts/ocds-b5fd17-a7e3c048-b275-4003-8e46-303aa49daa64): NHS North West London Integrated Care Board
- [NHS NWL ICB - Community Transport Service](/contracts/ocds-b5fd17-3f3515ae-a23e-4f44-89f0-e940796b6612): NHS North West London Integrated Care Board
- [Provision of Voluntary Sector Project Management, Engagement and Consultancy Services in Central London \(Westminster\) and West London \(Royal Borough of Kensington and Chelsea\)](/contracts/ocds-b5fd17-a8434e10-b649-4c67-8f85-c9d26676d4aa): NHS North West London Integrated Care Board

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fdab308a-31cd-4011-9cac-30836d38c4db-606556)