# Provision of Outsourced Contact Centre Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Government Digital Service](/buyers/government-digital-service/contract-awards)
- Contract winner: Hinduja Global Solutions UK Ltd
- Award value: £17,000,000
- Award date: 2 August 2023
- Published: 3 January 2024
- Contract start: 2 August 2023
- Contract end: 2 August 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 36fa2b03-b4e2-46c4-93ae-79bf841fe962-710991
- OCID: ocds-b5fd17-9eab4ec8-4fe9-4e67-986e-73afd2ca60e9

## Description

The Authority requires a user support solution to provide joined-up, real-time user support that can meet the needs of all Users should they encounter issues when using "GOV\.UK One Login"\. The Authority is looking to collaborate closely with a Contractor to develop a contact centre solution\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/36fa2b03-b4e2-46c4-93ae-79bf841fe962-710991)