# Provision of Freshdesk Support

> A sourced UK public sector contract award published by DfTc - Department for Transport.

## Key facts

- Buyer: [DfTc - Department for Transport](/buyers/dftc-department-for-transport/contract-awards)
- Supplier: [Freshworks](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £300,000
- Tender value: £300,000
- Award date: 31 August 2022
- Published: 29 September 2022
- Contract start: 31 August 2022
- Contract end: 30 August 2023
- Stage: awarded
- Procurement category: services
- Notice ID: c5d08eb6-45c9-47fa-a947-54a3ab4f9a95-575944
- OCID: ocds-b5fd17-9eb9e9a7-b104-488b-b4e4-86dfe54262f8

## Description

This procurement is for the Freshdesk and Freshchat products\. These are currently used within the HR and Internal Comms team to handle staff requests and issues\.

## Related contract awards

- [TROP89-E03 Financial Advisors to support Rail Contracts & Projects](/contracts/ocds-b5fd17-22b8b373-93c9-4177-b11c-f9fa87f38635) — DfTc - Department for Transport
- [TRAS3118 - Refresh of the Transport User Personas](/contracts/ocds-b5fd17-a35b86f3-8f00-467a-9c8e-9a6d6e862ffe) — DfTc - Department for Transport
- [Provision of Ivanti Licences](/contracts/ocds-b5fd17-89f6147d-602a-4e2d-8358-29fa9fb927b4) — DfTc - Department for Transport
- [Provision of Ivanti Licences](/contracts/ocds-b5fd17-13226857-9956-466c-92ab-43833268a341) — DfTc - Department for Transport
- [IT Service Desk System](/contracts/ocds-b5fd17-15d6efe9-4f01-4559-b802-25a7f618e317) — THE ELECTORAL COMMISSION
- [Service Desk Solution to enable the management of IT related incidents for the Buyer's staff \(IT Service Desk\)](/contracts/ocds-b5fd17-d5b76096-e53c-489e-b6c7-4178b7328c6d) — SOCIAL WORK ENGLAND
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-6fc09fa4-8e19-4d58-afc2-13a1d749b26f) — East Sussex County Council
- [GovAssure Independent Audit for One Login](/contracts/ocds-b5fd17-37d14fb8-c934-474d-93ce-864fcab3f58e) — DSIT
- [Thurnham Radar- Radome maintenance](/contracts/ocds-b5fd17-b55277e8-5cea-471a-9760-4f125017b824) — Met Office
- [Fire safety risk management system \(Farynor\)](/contracts/ocds-b5fd17-acb0bee8-3b04-4c95-aaf6-4167fec87e0d) — West Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c5d08eb6-45c9-47fa-a947-54a3ab4f9a95-575944)