Fair4All Finance - Online Communities - Market Engagement

Fair4All Finance is conducting soft market engagement with relevant service providers to better understand the requirements and considerations when convening an online community.

The purpose of this engagement is to provide background to Fair4All Finance's requirements, to support the development of tender documentation and allow service providers an opportunity to contribute to designing an approach that meets Fair4All Finance's need.

The assumptions and areas we are looking for feedback on as part of the market engagement include: • Is an online communities approach the best way to achieve Fair4All Finance's needs? • What are the key considerations, challenges, and risks in using this methodology over a long period of time? • How can a service provider take ownership of the research and insight methods, as well as identifying themes and topics to test that would align with our mission and strategic priorities? • Are insights and data from an online community robust enough to allow for socio-economic analysis? If yes, what are the considerations to think about in research design and methodology? If no, what would be a more suitable route? • A deeper understanding of costs and mobilisation periods

As we do not serve customers directly, our impact is through the work of organisations we invest in and support. It is important that we can collect robust data to understand the difference we are indirectly making to the lives of people in vulnerable circumstances and use the customer voice to ensure financial products and services are well designed.

The purpose of this market engagement is to better understand the process, time and resource required to deliver a large-scale and multi-year project.

A market engagement document is attached