# 1718CCG10 Extended hours for compliance activities

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: [IFF Research](/contract-winners/iff-research/public-sector-contract-awards)
- Award value: £34,448
- Tender value: £34,448
- Award date: 30 January 2018
- Published: 15 March 2018
- Contract start: 8 February 2018
- Contract end: 3 August 2018
- Stage: awarded
- Procurement category: services
- Notice ID: fed3d058-9248-4372-9cad-f986f1b1fbdb-205533
- OCID: ocds-b5fd17-9f7b8b5b-669b-4baf-8563-369a88168835

## Description

HMRC is looking to understand how our customers would like to engage with us for compliance interventions, including the days and times our customers would prefer to communicate with us and the channels they'd like to use\. The insight gained from this research will help us identify potential improvements to the way we engage with customers during an intervention\. Additional information: This contract was let as part of a further competition within the BEIS Research and Evaluation Framework\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fed3d058-9248-4372-9cad-f986f1b1fbdb-205533)