Contract award record
DWP NGCC User Centred Service design and delivery
Tender value £4,323,000
Notice details
- Published
- Category
- services
- Buyer region
- North West
- Source
- View official notice
Public buyer and contract winner
Award value£1,441,000
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
Provision of User Research / User Experience and Product Management services for Next Generation Contact Centre (NGCC), Conversational Platform (CP) and Automated Telephony Excellence (ATE).
Additional information: Should this contract be extended for any period then the estimated charges would be c£1.5m p.a. based on a pro-rata of the same services.