# DWP NGCC User Centred Service design and delivery

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [HIPPO Digital Limited](/contract-winners/hippo-digital/public-sector-contract-awards)
- Award value: £1,441,000
- Tender value: £4,323,000
- Award date: 16 February 2022
- Published: 6 April 2022
- Contract start: 1 April 2022
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 7e6b34fc-ea64-433c-9fdd-c19b54d6dd9a-525579
- OCID: ocds-b5fd17-9fb49892-9cfd-49c2-aafe-ca71dc5e2d23

## Description

Provision of User Research / User Experience and Product Management services for Next Generation Contact Centre \(NGCC\), Conversational Platform \(CP\) and Automated Telephony Excellence \(ATE\)\. Additional information: Should this contract be extended for any period then the estimated charges would be c£1\.5m p\.a\. based on a pro-rata of the same services\.

## Related contract awards

- [Independent Review of Operational Contract Management \(OCM\)](/contracts/ocds-b5fd17-5bcc951a-1cb2-486c-b803-6feccf2b651d): Department for Work and Pensions
- [Laptop Device Call Off 2026](/contracts/ocds-b5fd17-29e6bc84-f6d7-49d4-b0f9-5b33db9776b1): Department for Work and Pensions
- [Workplace Services - Security Guarding](/contracts/ocds-b5fd17-dbf08388-854d-42f1-8044-b1023c5d750e): Department For Work and Pensions
- [DDAT Strategic Partner](/contracts/ocds-b5fd17-a2b50ea9-2b02-41f4-93c8-7dded1ef4f08): National Institute for Health and Care Excellence
- [DfE Financial Benchmarking Services for Schools](/contracts/ocds-b5fd17-3ff7c9f5-6b98-472a-8fb9-d273607d529f): Department for Education
- [DHSC - Digital Service Delivery and Support](/contracts/ocds-b5fd17-0bcf8559-a42d-42b4-b39d-968a7deadb70): DHSC

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7e6b34fc-ea64-433c-9fdd-c19b54d6dd9a-525579)