PS23289 - Electricity Safety Quality and Continuity regulations (ESQCR) Referrals

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION *****

This procurement is being concluded following a competitive procurement exercise.

Description of the Requirement Distribution Network Operator (DNO) engineers discovered an illegal connection supplying a customer. No resolution was reached between the DNO and the customer, so the supply was disconnected for safety. A charge notice was provided for reconnection of a legitimate supply. The customer disputed that it was an illegal connection and made a Referral to the Secretary of State for Business Energy and Industrial Strategy (now Secretary of State for the Department for Energy Security and Net Zero) who will now appoint a suitably qualified person to make a decision on the dispute as set out in Electricity Safety, Quality and Continuity Regulation (ESQCR). The suitably qualified person will investigate the dispute and produce a report, detailing their decision.