# Customer Relationship Management

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Police, Fire & Crime Commissioner for Staffordshire](/buyers/police-fire-crime-commissioner-for-staffordshire/contract-awards)
- Contract winner: [Softcat Plc](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £211,642
- Award date: 4 April 2022
- Published: 29 June 2022
- Contract start: 13 June 2022
- Contract end: 12 June 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 4e31e65b-d37b-4682-aba9-d1f6ab6a76ac-550430
- OCID: ocds-b5fd17-a0e46475-87e8-40e7-bfda-cab8af8c7b60

## Description

CRM solution will optimize and enable contact handlers to deliver a customer focused service through the implementation of an efficient, effective and streamlined solution\.

## Related contract awards

- [Hydrant Management](/contracts/ocds-b5fd17-9af52cd1-d4b0-4920-b999-e9941b597ce5): Police, Fire & Crime Commissioner for Staffordshire
- [Oracle Fusion Licences](/contracts/ocds-b5fd17-da691cd7-e9f5-4496-9dd4-961f2fb72b68): Police, Fire & Crime Commissioner for Staffordshire
- [Duty Management](/contracts/ocds-b5fd17-724c4085-587a-4949-abc8-5068dac49455): Police, Fire & Crime Commissioner for Staffordshire
- [DDaT26245 - Cloud Security Subscription](/contracts/ocds-b5fd17-831b0b96-b736-477f-9518-ccc4e5c24035): UK SHARED BUSINESS SERVICES LIMITED
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [UKSBS ServiceNow renewal](/contracts/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4e31e65b-d37b-4682-aba9-d1f6ab6a76ac-550430)