# National staff support text service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS England](/buyers/nhs-england/contract-awards)
- Contract winner: Mental Health Innovations
- Award value: £95,000
- Tender value: £95,000
- Award date: 15 July 2022
- Published: 1 September 2022
- Contract start: 6 August 2022
- Contract end: 6 August 2023
- Stage: awarded
- Procurement category: services
- Notice ID: b518dfb6-2ed8-42a3-a850-fab01a1c6741-568209
- OCID: ocds-b5fd17-a155e49f-46be-4210-bc03-332cf3bad04e

## Description

The service is provided for all health and care workers across the country\. Currently over 3600 NHS staff have contacted the helpline since June 2020\. On average the text service receives between 170-200 conversations a month from NHS staff\. The text service will offer NHS staff the opportunity to converse with trained crisis volunteers\. The requirement will be to run a 7-day service, 24 hours a day, that can operate nationally, and is able to cater to all groups and demographics\.

## Related contract awards

- [Transformation Delivery Services - Establishing Operational Excellence \(EOE\)](/contracts/ocds-b5fd17-b08595d2-8961-409b-9b62-7b01d7a64541): NHS England
- [Identity Access Management - Service Adoption and Enablement](/contracts/ocds-b5fd17-08ebad6c-84fb-4e62-9afd-d06d220dd3a5): NHS England
- [OutSystems licenses for MAPPTI \(AP&P\)](/contracts/ocds-b5fd17-521fbf90-6e93-4366-b3bc-47aa2efd447d): NHS England
- [Shout Text Service](/contracts/ocds-b5fd17-0032eb2d-2f56-4b95-9b6e-2f3f1c534a11): NHS England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b518dfb6-2ed8-42a3-a850-fab01a1c6741-568209)