# ISHA-Out of Hours Call Centre

> A sourced UK public-sector contract award published by Islington and Shoreditch Housing Association.

## Key facts

- Public buyer: [Islington and Shoreditch Housing Association](/buyers/islington-and-shoreditch-housing-association/contract-awards)
- Published: 19 January 2021
- Contract start: 1 July 2021
- Contract end: 30 June 2024
- Stage: open_tender
- Procurement category: services
- Notice ID: d6ba829a-420e-42dd-a51f-97a300358060-406928
- OCID: ocds-b5fd17-a189ecf5-13be-4869-ac2c-8fc85cd17cbf

## Description

The contract is for the provision of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association\. It is intended that the contract will commence in July 2021 and, subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery\. The maximum duration of the contract is therefore five years\.

## Related contract awards

- [T1-5622-ISHA-DPS-Services](/contracts/ocds-b5fd17-9666a49b-d136-4649-b056-2813d4bf0915): Islington and Shoreditch Housing Association
- [T1-5622-ISHA-DPS-Services](/contracts/ocds-b5fd17-bdeaa810-76ea-420e-a25b-a2f10f8fc8f7): Islington and Shoreditch Housing Association
- [T1-5622-ISHA-DPS-Services](/contracts/ocds-b5fd17-5bbdaba4-1d59-43e8-bca8-e863fff70afc): Islington and Shoreditch Housing Association
- [Taxi and MPV \(1-8 seats\) - Taxi and MPV \(1-8 seats\)](/contracts/ocds-b5fd17-26e76725-0f7a-4eff-b015-26e73dabe7e2): East Sussex County Council
- [Replacement External and Internal Doors within the Cambourne Community Hub Building\.](/contracts/ocds-b5fd17-e242dacd-df16-4762-a4f7-52223e7504b7): Community Centre
- [Construction of a new bus depot in Kitts Green](/contracts/ocds-b5fd17-1b190647-88d2-4ea5-a5a0-b8b86f6b7daa): West Midlands Combined Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d6ba829a-420e-42dd-a51f-97a300358060-406928)