# Omni-Channel Customer Contact Platform

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Bracknell Forest Borough Council](/buyers/bracknell-forest-borough-council/contract-awards)
- Contract winner: Netcall Technology Limited
- Award value: £383,290
- Tender value: £383,290
- Award date: 29 September 2026
- Published: 5 October 2026
- Contract start: 4 October 2026
- Contract end: 4 October 2029
- Stage: awarded
- Procurement category: goods
- Notice ID: c34aa5ee-9432-462f-b467-90ff849ff2e8-916544
- OCID: ocds-b5fd17-a1dc716a-01bb-43ba-9aea-2e6ef51bd217

## Description

Omni-Channel Customer Contact Platform contract to be awarded via Direct Award using NHS SBS10521 Lot 1 Product Liberty Converse CXI Supplier Netcall

## Related contract awards

- [Hosting, support and development for LocalGov Drupal for the BFC website](/contracts/ocds-b5fd17-7ab70746-bf47-4d2d-9143-4bbe4f6294e8): Bracknell Forest Borough Council
- [MRI Software / ONE system](/contracts/ocds-b5fd17-4464fabe-a1b8-4791-a1db-a4a12359404a): Bracknell Forest Borough Council
- [Liquid Logic / LAS / System C](/contracts/ocds-b5fd17-1d33703b-50b9-429f-970d-2adb8b88b211): Bracknell Forest Borough Council
- [Support for the Netcall Liberty Contact Portal at PCH & the Contact Portal/Opera](/contracts/ocds-b5fd17-01dd9454-1426-42ed-bf82-a76f4765dd7d): North West Anglia NHS Foundation Trust
- [CST240 Contact Centre Telephony & Multi-Channel Solution & Associated Services - call-off from RM6285 GCA framework](/contracts/ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56): Derbyshire County Council
- [ENHT - Patient Engagement Portal \(PEP\)](/contracts/ocds-b5fd17-95e2f39d-476f-4479-aac7-391fe8d090df): East and North Hertfordshire NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c34aa5ee-9432-462f-b467-90ff849ff2e8-916544)