East and West Norfolk Community Wellbeing Hub

The Service(s) will be required to meet the following needs: • Establish an evening hub model that sits at the heart of the community and operates in a safe and friendly environment in both locations. The environment, and everything associated with it, shall be psychologically informed - in line with Psychologically Informed Environment (PIE) principles. • Use a social navigation and enabling approach, to empower people to stay well in their community and at home, rather than employing a more traditional 'problem-solving' approach. • Operate a community café, where not otherwise provided, to support those who feel socially isolated and will aim to help de-stigmatise mental health and mental distress. The cafe should be open to the public and be aimed at the whole population. • Offer sanctuary for people experiencing mental ill-health and mental distress. It will include a calm and safe space, providing practical and emotional support, which can be used as an alternative to admission if appropriate. • Offer courses of support, with a combination of advice, support and information, as well as group support. This will include light-touch follow up support for an agreed period of time.