# GB-Middlesbrough: Customer Experience \(CX\) Review and Strategy Development

> A sourced UK public-sector contract award published by Teesside University.

## Key facts

- Public buyer: [Teesside University](/buyers/teesside-university/contract-awards)
- Tender value: £500,000
- Published: 8 January 2024
- Contract start: 25 February 2024
- Contract end: 24 February 2027
- Stage: open_tender
- Procurement category: services
- Notice ID: f4974f0d-f174-477c-aea6-fb46a52871a2-712078
- OCID: ocds-b5fd17-a22a92ff-02bb-477a-8ef0-a6fff85a81e3

## Description

Teesside University \(TU\) wish to procure a specialist CX consultant / agency to support the development of a TU Group Customer Experience Strategy - the work has been split into the delivery of the following two objectives: 1\.To develop a clear understanding of TU Group's current position with regards Customer Experience\. 2\.To develop a TU Group overarching Customer Experience \(CX\) Strategy Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises \(SMEs\)\. However, any selection of tenderers will be based solely on the criteria set out for the procurement\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f4974f0d-f174-477c-aea6-fb46a52871a2-712078)