# Wakefield Council Contact Centre Telephony Solution

> A sourced UK public sector contract award published by WAKEFIELD COUNCIL.

## Key facts

- Buyer: [WAKEFIELD COUNCIL](/buyers/wakefield-council/contract-awards)
- Supplier: [WCL UK Ltd t/a Everything ICT](/suppliers/everything-ict/public-sector-contract-awards)
- Award value: £709,010
- Tender value: £709,010
- Award date: 5 November 2025
- Published: 26 November 2025
- Contract start: 6 April 2026
- Contract end: 5 April 2029
- Stage: awarded
- Procurement category: services
- Notice ID: ae48e40a-a1cb-4826-8ec8-b71809bf4eed-873024
- OCID: ocds-b5fd17-a2787c1b-d7a8-4c2c-bffa-8566e540c3a5

## Description

This solution will enable us to enhance communication and collaboration across all departments, ensuring that we can respond to customer enquiries swiftly and effectively\. By adopting this solution, Wakefield Council aims to deliver an exceptional customer experience, streamline operations, and support the diverse needs of our community\. Our new solution will not only address current communication challenges but also position us to adapt to future growth and evolving customer expectations\.

## Related contract awards

- [2026 ESCR Consultancy Support](/contracts/ocds-b5fd17-c638bd69-e9c3-484d-b1a5-45f6e3e1ab8f) — WAKEFIELD COUNCIL
- [Footway resurfacing works - Queensway, Normanton](/contracts/ocds-b5fd17-d1229dc3-5935-4fd9-a947-718bc21667c3) — WAKEFIELD COUNCIL
- [Business Rates Analysis and Recovery Services](/contracts/ocds-b5fd17-4a3004b2-61b9-4809-bec0-5e098bfa7c51) — WAKEFIELD COUNCIL
- [Wheldale Farm and Stansfield Road \(Castleford\) Regeneration Consultancy](/contracts/ocds-b5fd17-4fd4d1e5-789b-471a-b158-22569588bd41) — WAKEFIELD COUNCIL
- [Internet Service Provider Connectivity](/contracts/ocds-b5fd17-42c03c80-b2b9-4953-a34a-d7007122a171) — Northumbria Police
- [ICT Replacement Monitors](/contracts/ocds-b5fd17-a8ee48fe-af89-4d9b-a73c-d0a73bade752) — NOTTINGHAMSHIRE FIRE AND RESCUE SERVICE
- [ICT Desktop Replacement](/contracts/ocds-b5fd17-eebf0e68-48a6-4291-9dc2-08ec678d8863) — NOTTINGHAMSHIRE FIRE AND RESCUE SERVICE
- [148-NYC-RS Internet Filtering for Schools](/contracts/ocds-b5fd17-4cbac48b-e5d9-4b9f-9abe-b13c4c1141c2) — The North Yorkshire Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-88a2edd4-8980-4b30-90b2-cd06e6f272dd) — East Sussex County Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [Technology Delivery Partner 2026](/contracts/ocds-b5fd17-2a03f0e3-ff79-468b-bffc-b6123bf61fb0) — GOVERNMENT PROPERTY AGENCY
- [QBE092 09:00 2026-08-24 Brandon & Lakenheath to West Suffolk College, Bury St Edmunds - 6-seater and a Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-c26c4d20-3bb7-4548-9459-91f832bd3c38) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ae48e40a-a1cb-4826-8ec8-b71809bf4eed-873024)