# End-to-End Claims Handling Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: FSCS
- Contract winner: [Capita Business Services Limited](/contract-winners/capita-business-services/public-sector-contract-awards)
- Award value: £68,100,000
- Tender value: £68,100,000
- Award date: 17 January 2018
- Published: 24 May 2018
- Contract start: 2 July 2018
- Contract end: 1 April 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 7bbbc22c-118b-4a0a-aa5e-7e7739466d1e-218177
- OCID: ocds-b5fd17-a29bbd20-89dc-4379-b57a-bec3ea392cfc

## Description

The Financial Services Compensation Scheme Limited \(FSCS\) is seeking a strategic delivery partner \(Strategic Partner\) to deliver an end-to-end claims handling service \(the Service\)\. The vision for the Service is to transform FSCS' outsourcing arrangements to ensure they are aligned with its new operational strategy - to enhance customer experience and value\. FSCS want to create stronger relationships with fewer strategic partners to drive significant value\. The Strategic Partner will be responsible for: - Service Management Services - Support Services - Deposit Services - Non Deposit Services FSCS may during the life of the contract require the Service Provider to provide the following Optional Services: - Insurance Provision Services; - Identification and Verification Tool; - Portfolio Management Tool - Physical Storage - Default Investigation Services - Thematic Issues Resolution The full description can be obtained from the OJEU contract award notice

## Related contract awards

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- [Integrated Media Monitoring and Related Services](/contracts/ocds-b5fd17-a7678fe2-3579-4fd3-9513-b606526661c2): FSCS
- [SMF - Business Change Support](/contracts/ocds-b5fd17-bbc9e68d-eb8c-41bb-b709-50eade653bf4): Financial Conduct Authority
- [CA16331 - Cansfield High School Managed HR & Payroll Services](/contracts/ocds-b5fd17-3ef4fd3a-2091-4f1c-9958-52f74ec60752): Cansfield High School
- [Procurement Consultancy Support](/contracts/ocds-b5fd17-9a2363ae-f7e2-4819-97c2-be6575700ccb): Financial Conduct Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7bbbc22c-118b-4a0a-aa5e-7e7739466d1e-218177)