# Applicant, Student and Alumni CRM Project - 2020

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [University of Hertfordshire](/buyers/university-of-hertfordshire/contract-awards)
- Published: 12 February 2020
- Planned start: 1 September 2020
- Planned end: 1 September 2023
- Stage: open_tender
- Procurement category: goods
- Notice ID: 7de5d3a7-7139-4ec9-a8d0-92b3ecf6625e-343430
- OCID: ocds-b5fd17-a2b42685-175e-4948-8767-6529121cee82

## Description

The supply and implementation of a new Contact Centre and Student Customer Relationship Management \(CRM\) system for the University of Hertfordshire\. There are two lots and tenderers may bid for either or both lots\. Lot 1: Multi-Channel Contact Centre Lot 2: Customer Relationship Management \(CRM\) System It is anticipated that the Multi-Channel service will provide the interface between external engagement services and the CRM system\. It is anticipated that the CRM will the interfacing service and foundational database for customer information as collected from various internal and external sources\. Please express interest and download the tender documents for full information\. Additional information: Is a Recurrent Procurement Type? : No

## Related contract awards

- [Supply of Medical Simulation and Training Equipment - AWARD](/contracts/ocds-b5fd17-ea5edc1b-fd89-4491-aa7f-b3ca4c4ebf8d): University of Hertfordshire
- [Library Discovery Platform - AWARD](/contracts/ocds-b5fd17-9454960a-14cb-4ef0-b245-317adf845dbf): University of Hertfordshire
- [Legal Services - 2025](/contracts/ocds-b5fd17-4c759d05-152a-4ad8-befb-7e8535648aa8): The University of Hertfordshire

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7de5d3a7-7139-4ec9-a8d0-92b3ecf6625e-343430)