# Modern Communications

> A sourced UK public sector contract award published by LONDON & QUADRANT HOUSING TRUST.

## Key facts

- Buyer: [LONDON & QUADRANT HOUSING TRUST](/buyers/london-quadrant-housing-trust/contract-awards)
- Supplier: [Centiant Intl Limited](/suppliers/centiant-intl/public-sector-contract-awards)
- Award value: £1,490,381
- Tender value: £1,490,381
- Award date: 1 April 2019
- Published: 7 June 2019
- Contract start: 23 April 2019
- Contract end: 22 July 2022
- Stage: awarded
- Procurement category: services
- Notice ID: ef6b9cec-28ac-41d1-9fd5-c90c65f1c3b1-294014
- OCID: ocds-b5fd17-a2b9f1d6-81f2-41c2-972a-b8d67060309f

## Description

Provision of a Modern Communications Service will deliver a suite of services designed to: • Transform customer communications \(contact centre solution\)\. • Transform colleague communications \(enterprise communications\)\. • Service support and contract management\. The Modern Communications Service will be a cloud based solution that enables L&Q to fully utilise all reasonable channels of communication \(including but not limited to telephony, chat, SMS, social media platforms, dynamic webforms\)\. Expected benefits include: • Realtime communication with location independence • Enterprise voice capabilities for the existing L&Q instance of MS Teams • Faster response times to customers • Less repeat information \(from customers\) • 100% availability of customer contact information \(e\.g\. last contact time & date\) • Shift to more proactive contact with customers • Ability to review how customers feel about L&Q, and why \(as the solution is integrated with the D365 CRM solution and enables L&Q to use MS cognitive services and Power BI for real time reporting\) The new Modern Communications Platform will be cloud based and enable L&Q Group to bring together contact from all channels \(telephony, SMS, social media platforms, webchat, skype, dynamic webforms\) in a modern, seamless way\. The customer should never have to repeat themselves and L&Q should be able to respond quickly, shift to more proactive contact, always know the last time the customer contacted, why and how they feel about L&Q \(as the solution is integrated with the D365 CRM solution and enables us to use MS cognitive services and Power BI to have real time reporting\)

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ef6b9cec-28ac-41d1-9fd5-c90c65f1c3b1-294014)