THA Strategic Research Programme

To establish or confirm THA’s understanding of the aspects of the customer relationship [for each responsive repairs and Customer Contact Centres] that are most important to tenants. This will enable THG to decide where best to prioritise effort and investment

Additional information: 1) Click the link https://xantive.supplierselect.com/buy/ 2) Click the link "Create a new organization account" 3) Register an account 4) Login with new details 5) Click "Public Projects" link at top right of screen 6) Click "Create Invitation" for the ‘’THA Strategic Research" project 7) Change Status to Accepted 8) Complete questionnaire displayed and change the status to ‘Submitted'