# Real Time Satisfaction Surveys

> A sourced UK public sector contract award published by LONDON & QUADRANT HOUSING TRUST.

## Key facts

- Buyer: [LONDON & QUADRANT HOUSING TRUST](/buyers/london-quadrant-housing-trust/contract-awards)
- Supplier: [SABIO LTD](/suppliers/sabio/public-sector-contract-awards)
- Award value: £31,170
- Tender value: £31,170
- Award date: 29 July 2019
- Published: 29 July 2019
- Contract start: 3 September 2019
- Contract end: 31 March 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 718874c9-adfc-4d77-89df-042b468b5f84-304481
- OCID: ocds-b5fd17-a33962e6-1c5e-4053-87a8-17b539671609

## Description

L&Q have a need for real time satisfaction feedback from customers about the service they are receiving from L&Q\. These insights are used to identify areas for improvement and are also used for Key Performance Indicator \(KPI\) reporting\. These surveys are delivered to residents as either IVR telephone keypad surveys or email surveys to enable rapid feedback\. The surveys cover a range of business areas - the following real-time surveys are currently being carried out: • Customer Service Centre Satisfaction Survey \(IVR\) • Initial Complaint Satisfaction Survey 1 \(IVR\) • Follow Up Complaint Satisfaction Survey 2 \(IVR\) • PRS/IMR/LLR Moving In Satisfaction Survey \(email\) • PRS/IMR/LLR Exit Satisfaction Survey \(email\) • Aftercare Satisfaction Survey \(IVR & email\) • Social Media Response Satisfaction Survey \(email\) Please see the procurement documentation for further details of the requirement and the process\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/718874c9-adfc-4d77-89df-042b468b5f84-304481)