# Delivery of the European Consumer Centre Services \(ECCS\)

> A sourced UK public sector contract award published by Department of Business, Energy and Industrial Strategy \(BEIS\).

## Key facts

- Buyer: Department of Business, Energy and Industrial Strategy \(BEIS\)
- Supplier: [Chartered Trading Standards Institute](/suppliers/chartered-trading-standards-institute/public-sector-contract-awards)
- Award value: £148,361
- Tender value: £148,360
- Award date: 21 March 2019
- Published: 24 May 2019
- Contract start: 1 July 2019
- Contract end: 1 December 2020
- Stage: awarded
- Procurement category: services
- Notice ID: dedd694f-3db2-4684-804a-51e1727b94c3-291470
- OCID: ocds-b5fd17-a3592a02-45f9-402b-8efc-ead4606fdf60

## Description

BEIS will award a contract to Chartered Trading Standards Institute to continue delivery of the ECCS from July 2019 to December 2020\. The ECCS runs a website and phone helpline providing information and advice to UK consumers looking to access a service or services from a trader based in another Member State\. Consumer advisors, with wide knowledge of consumer rights legislation, provide advice and information to consumers on cross-border issues, by phone and email\. It is provided in accordance with the Services Directive 2006/123/EC\. The contract covers the cost of running the service only\. The ECCS provides: general information on the requirements applicable in other Member States in relation to accessing or exercising service activities, in particular those relating to consumer protection; general information on the means of redress available in the event of a dispute between service provider and recipient; and contact details of organisations from which assistance can be sought\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dedd694f-3db2-4684-804a-51e1727b94c3-291470)