Right To Buy Agents Service

Provision of a Right to Buy Contact Centre Service. This is a customer service centre for tenants of social housing and their landlords (local authorities and housing associations).

The Contact Centre Service is required to:

• handle general enquiries through a range of media (phone / live chat / web / email / post), including sending out relevant information packs and providing dynamic tailored advice on eligibility for the scheme and affordability for the tenant; and

• support landlords, informing them of the terms, process and guidance for the different Right to Buy schemes; including guidance on the regulatory requirements placed on local authorities under the statutory scheme.

More details on the current service provided can be found at: https://righttobuy.gov.uk

Additional information: This is a variation to MHCLG's existing contract for the provision of contact centre services.