# Right To Buy Agents Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES](/buyers/department-for-levelling-up-housing-and-communities/contract-awards)
- Contract winner: EXELA TECHNOLOGIES LIMITED
- Award value: £600,667
- Tender value: £600,666
- Award date: 31 March 2021
- Published: 1 February 2022
- Contract start: 1 April 2021
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 9faa6050-0874-4e82-a234-aea29c865bd7-505901
- OCID: ocds-b5fd17-a35bc5a5-5f28-4408-b55d-7a21cfcd5bab

## Description

Provision of a Right to Buy Contact Centre Service\. This is a customer service centre for tenants of social housing and their landlords \(local authorities and housing associations\)\. The Contact Centre Service is required to: • handle general enquiries through a range of media \(phone / live chat / web / email / post\), including sending out relevant information packs and providing dynamic tailored advice on eligibility for the scheme and affordability for the tenant; and • support landlords, informing them of the terms, process and guidance for the different Right to Buy schemes; including guidance on the regulatory requirements placed on local authorities under the statutory scheme\. More details on the current service provided can be found at: https://righttobuy\.gov\.uk Additional information: This is a variation to MHCLG's existing contract for the provision of contact centre services\.

## Related contract awards

- [SAP Cloud Services](/contracts/ocds-b5fd17-00637c21-4722-433a-a77e-fb879d29987b): DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES
- [Administration of the Windrush Day Grant Scheme 2022 - VARIATION Reg 72 1\(c\)](/contracts/ocds-b5fd17-78b0425c-dbb2-4534-930f-730ee2cb3713): DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES
- [BSF Commercial Adviser](/contracts/ocds-b5fd17-2b8c7115-5feb-4c95-8dfb-7a67948fd584): Department for Levelling Up Housing and Communities
- [Scanning & Transcription of Civil Registration Records](/contracts/ocds-b5fd17-da00b036-ff4e-41fa-9795-8b03afd66581): Home Office
- [Digital Mailroom Solution](/contracts/ocds-b5fd17-5b4895ef-2a2c-4cdf-aa4f-70b578f29329): INFORMATION COMMISSIONER'S OFFICE
- [First Line Service Desk Support Services](/contracts/ocds-b5fd17-55574ece-7d73-4b35-b152-a79424eda99f): DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9faa6050-0874-4e82-a234-aea29c865bd7-505901)