# COV - Revenues & Benefits Remote Processing re-issued ITT - AWARD

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Coventry City Council \(COV\)](/buyers/coventry-city-council-cov/contract-awards)
- Contract winner: [NEC Software Solutions UK Limited](/contract-winners/nec-software-solutions-uk/public-sector-contract-awards)
- Award value: £2,200,000
- Award date: 10 February 2023
- Published: 8 March 2023
- Contract start: 1 April 2023
- Contract end: 31 March 2030
- Stage: awarded
- Procurement category: services
- Notice ID: ae0ff024-1f3f-45a6-870d-b67828a5d309-622187
- OCID: ocds-b5fd17-a4102d57-5f86-41ac-9ec2-a9282700048b

## Description

Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council\. This includes but is not limited to the processing of Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc\. The workload for the service can rise and fall throughout the year as well as being impacted by Government policy etc\. The workload needs to be maintained at all times\. At times workload can exceed the capacity of our internal resource \(due to rises/additions in workload / sickness / staff turnover etc\) and so the Council requires a contract for an external, on-demand remote processing service for Revenues and Benefits\. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed\. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required\. Please note - this ITT was previously published but was withdrawn and has now been re-issued with some amendments to the ITT documentation\. Further details can be found in the invitation to tender documentation\.

## Related contract awards

- [COV - Henley Green Primary ERP - Main Works - AWARD](/contracts/ocds-b5fd17-fe101abe-4ef3-4d93-8984-9a1392a0b57f): Coventry City Council \(COV\)
- [COV - Pearl Hyde School \(ERP\) - AWARD](/contracts/ocds-b5fd17-854594a3-d48a-4330-bbf9-fe2102fd7332): Coventry City Council \(COV\)
- [COV - Future Relocation of Coventry Transport Museum - Museum/Venue Designer - AWARD](/contracts/ocds-b5fd17-f1aca194-7bd6-4611-ba92-f5350baca07b): Coventry City Council \(COV\)
- [Document Management System Support and Maintenance](/contracts/ocds-b5fd17-d281f1eb-ee2d-4b53-8994-2ce39ddcb3dd): Derbyshire Dales District Council
- [Maintenance and support for Revenue & Benefits system](/contracts/ocds-b5fd17-169a8e48-de46-479f-bc45-c3acfb94a475): Ipswich Borough Council
- [GIS Mapping Software](/contracts/ocds-b5fd17-68a1d554-6317-490e-b68e-4f961e675fdd): York and North Yorkshire Combined Authority acting on behalf of itself and the Chief Constable of North Yorkshire Police

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ae0ff024-1f3f-45a6-870d-b67828a5d309-622187)