# Provision of Resources to Provide Critical Support to the HRMS and Payroll Services in accordance with Crown Commercial Services Framework 1042

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [MINISTRY OF DEFENCE](/buyers/ministry-of-defence/contract-awards)
- Contract winner: [IBM United Kingdom Limited](/contract-winners/ibm-united-kingdom/public-sector-contract-awards)
- Award value: £4,320,834
- Tender value: £4,320,834
- Award date: 29 September 2017
- Published: 26 February 2018
- Contract start: 1 October 2017
- Contract end: 31 March 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 731bfb5a-353c-4401-8cb8-c33bd034051d-201192
- OCID: ocds-b5fd17-a4463167-a657-41a9-ac92-8c573efa329a

## Description

CONTRACT AWARDED FOR THE PROVISION OF RESOURCES TO PROVIDE CRITICAL SUPPORT TO THE HRMS AND PAYROLL SYSTEM IN ACCORDANCE WITH CROWN COMMERCIAL SERVICES \(CCS\) FRAMEWORK RM1042 - FOR BOTH: Live Delivery Provision of Application Support Capability for Civilian Personnel, Finance and K&I Systems, covering application management, incident diagnosis and resolution, and development and implementation of system fixes\. Change Delivery Provision of Change Capability Support for Civilian Personnel and Finance Systems, covering detailed design, systems development, implementation, and skills, knowledge transfer to Defence Business Services Staff\.

## Related contract awards

- [715948485 Alexander Barracks Demolitions Work Package](/contracts/ocds-b5fd17-c1f0ef50-4e32-4f82-87bf-1d6902fbd344): Ministry of Defence
- [Buckley Barracks SLA - RIBA Stage 3-4](/contracts/ocds-b5fd17-00d628de-48f7-4599-b847-bf73b2cb533d): Ministry of Defence
- [HR Support Level 3 Apprenticeship](/contracts/ocds-b5fd17-cd7caa2c-c76a-4709-8032-9a2b7f19cb9c): Ministry of Defence
- [DWIT - Lot 1 Service Integrator](/contracts/ocds-b5fd17-93a45ffd-0fce-4062-ba83-74eaa7ed97e3): H M REVENUE & CUSTOMS
- [Data Migration - SAFARI \(FIS\)](/contracts/ocds-b5fd17-5660a67a-0cf4-44a3-99fb-891a7a3b9dac): H M REVENUE & CUSTOMS
- [Instana licences 2026/27](/contracts/ocds-b5fd17-92e39368-47de-4153-858f-cbc4d0cb8fac): NHSE Leeds

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/731bfb5a-353c-4401-8cb8-c33bd034051d-201192)