# The Pensions Ombudsman IT Managed Service

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Tender value: £1,200,000
- Published: 1 August 2017
- Planned start: 1 December 2017
- Planned end: 30 November 2021
- Stage: open_tender
- Procurement category: services
- Notice ID: e0a2b48a-631f-4e73-bf51-e540a17cd8c7-163309
- OCID: ocds-b5fd17-a5962349-bb98-4ea4-8a68-5d9a2aa759cf

## Description

The Pensions Ombudsman \(TPO\) has a requirement for an IT Managed Service\. TPO has organised its requirements into 9 high level service headings: Platform, IDaam, Desktop, Hardware and Software, Telephony, Support and Reporting, Integration, Governance and Compliance and Innovation\. In April 2018, TPO will relocate to a new Government Hub in London at 10 South Colonnade, E14 4PU\. This means that the successful supplier will be required to deliver services in the existing TPO dedicated office, 11 Belgrave Road, London, SW1V 1RB and at the appropriate point switch the services over to the new site \(E14\)\. TPO intends to award one contract for a period of 3 years with the option to extend this initial period for a further period of up to 1 year\. The estimated value includes the extension period\. Additional information: Please refer to the full Contract Notice and Supplier Questionnaire for details of this opportunity\.

## Related contract awards

- [Child Poverty Strategy Parents and Carers Longitudinal Study](/contracts/ocds-b5fd17-df13c52b-8197-4f03-910e-67a9cf9befb5): Department for Work and Pensions
- [Crisis and Resilience Fund](/contracts/ocds-b5fd17-210ed10c-972a-4615-98b6-8c21b7200eaa): Department for Work and Pensions
- [Insurance Brokerage Services](/contracts/ocds-b5fd17-dd6a9f81-e24f-4f84-8f28-7c57808dde5c): Department for Work and Pensions

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e0a2b48a-631f-4e73-bf51-e540a17cd8c7-163309)