# Out of Hours Library Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [UNIVERSITY OF PLYMOUTH](/buyers/university-of-plymouth/contract-awards)
- Contract winner: Reassurance Resource Management Ltd
- Award value: £0
- Tender value: £400,000
- Award date: 21 August 2018
- Published: 1 October 2018
- Contract start: 1 September 2018
- Contract end: 31 August 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 7302b47d-5b4d-4e72-ac1e-5839d17f5829-239266
- OCID: ocds-b5fd17-a6585f4f-4280-499e-8ad1-1263742c370a

## Description

Library and Digital Support \(LDS\) is responsible for library, information management, and IT open access services, and works closely with Technology & Information Services to deliver information services\. The Customer Experience Team \(CET\) are based in the Charles Seale-Hayne Library and are responsible for the delivery of a comprehensive 24/7/365 Library and IT enquiry service\. Out of hours provision includes first line assistance and advice to customers, recording information using call management software \(Sunrise ITSM\)\. Phone calls to the University's IT Service Desk are also redirected to the library for resolution or referral\. The services currently being tendered are to cover the period 20:00 to 08:00 per day: Bidders should note that during term time \(x37 weeks\) Library staff are on duty until 00:00, and from 06:00 - with the core outsourced provision 'sole working' from 00:00 to 06:00\. During vacations \(15 weeks\) the whole working period is 'sole working'\. For full access to the documents please register on: https://in-tendhost\.co\.uk/plymouthuni

## Related contract awards

- [Electronics Supply](/contracts/ocds-b5fd17-981b8b38-5938-41b6-9202-f527c9688e54): UNIVERSITY OF PLYMOUTH
- [Electronics Supply](/contracts/ocds-b5fd17-d4f5d675-5874-4186-b59f-ad135d3bca58): UNIVERSITY OF PLYMOUTH
- [Electronics Supply](/contracts/ocds-b5fd17-a3f6d350-54f8-48c8-ba94-fa6a8a55282b): UNIVERSITY OF PLYMOUTH
- [Contract for the Provision of Out of Hours Library Assistants for the University of Birmingham](/contracts/ocds-b5fd17-341184f0-5af9-4599-acc6-420112f7c567): THE UNIVERSITY OF BIRMINGHAM

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7302b47d-5b4d-4e72-ac1e-5839d17f5829-239266)