# ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Accent Housing
- Contract winner: [SPS Doorguard Limited](/contract-winners/sps-doorguard/public-sector-contract-awards)
- Award value: £149,700
- Tender value: £249,500
- Award date: 18 September 2023
- Published: 22 November 2023
- Contract start: 26 October 2023
- Contract end: 25 October 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 1038d683-e8bb-432b-93b1-9676fce9c6ee-700708
- OCID: ocds-b5fd17-a65e11a4-23dc-41bf-bac8-c98c7516d13a

## Description

Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services\. Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision\. A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner\. Initial contract term is 36 months \(3 Years\) with the option to extend by 2 x 12 months - at Accent's discretion\.

## Related contract awards

- [Window Replacement Programme - River Walk, Bingley\.](/contracts/ocds-b5fd17-0ec7dfdb-92c3-4833-9f57-16a088bb3924): Accent Housing
- [Grounds Maintenance - South Region](/contracts/ocds-b5fd17-1a5740de-96c7-4100-9d56-c158494bf3ae): Accent Housing
- [Catering - Extra Care Schemes](/contracts/ocds-b5fd17-0ae1a9db-3eaf-45b5-8334-b60b295bf889): Accent Housing
- [Out of Hours Call Handling Service \(OOH\)](/contracts/ocds-b5fd17-280d687c-987f-4ec4-94ab-6b8bcf56951c): Epping Forest District Council
- [BHCC AP Housing Voids](/contracts/ocds-b5fd17-8c2316f9-2bac-4693-9310-1c8bad2c2a1e): Brighton & Hove City Council
- [Void works, communal area, garden clearance and rectification works, waste clearance and disposal, responsive repairs](/contracts/ocds-b5fd17-87d976db-e4a9-4a34-8cc7-b239da39a9d6): ROOFTOP HOUSING GROUP LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1038d683-e8bb-432b-93b1-9676fce9c6ee-700708)