# Technical Support and Consultancy for Customer Hub and Service Experience \(CHASE\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [WEST YORKSHIRE COMBINED AUTHORITY](/buyers/west-yorkshire-combined-authority/contract-awards)
- Contract winner: [SOFTCAT PLC](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £85,000
- Tender value: £85,000
- Award date: 3 July 2020
- Published: 1 December 2020
- Contract start: 14 October 2020
- Contract end: 13 October 2025
- Stage: awarded
- Procurement category: services
- Notice ID: dee5ba2d-589f-4dd6-b287-ebfb4746bc0a-391467
- OCID: ocds-b5fd17-a751a27f-6785-4a95-973c-50d583d567ef

## Description

This support arrangement is required to complement internal development resources and add reassurance and contingency for emergency situations\. The contract will be for an initial 1 year period with 4 additional 1 year extensions creating a total possible contract length of 5 years\.

## Related contract awards

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- [Video Forensics and Evidence Analysis](/contracts/ocds-b5fd17-070b94eb-a8f0-46ea-9288-e3895627da2b): West Yorkshire Combined Authority
- [DDaT26245 - Cloud Security Subscription](/contracts/ocds-b5fd17-831b0b96-b736-477f-9518-ccc4e5c24035): UK SHARED BUSINESS SERVICES LIMITED
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [UKSBS ServiceNow renewal](/contracts/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dee5ba2d-589f-4dd6-b287-ebfb4746bc0a-391467)