Sports and Leisure Management System

Tenders are invited for the provision of a Sport and Leisure Management System. We're looking for a system that will help us reach the next level in our operations, by improving customer experience on and off line, and by helping us to more seamlessly manage customer relationship management Derby City Council operate a number of sport and leisure facilities which include gyms, studios, swimming pools, sports halls, pitches, cycling track, golf, indoor and outdoor courts. The Sports and Leisure Management System will need to be able to manage bookings, memberships, invoices, Direct Debits, assets, and to enable the facilities to receive record and reconcile income, with an emphasis on online functionality for our customers. It is anticipated that there will be a three to four month implementation period to allow for a Service Commencement Date (system fully operational and in use) of 01/07/2018 (TBC). The initial contract period is 3 years; the contract is estimated to commence 01/03/2018 and expire 28/02/2021. There will be an option to extend the contract for up to 24 months in annual increments, subject to satisfactory performance and business needs. The maximum contract period is five (5) years.

Additional information: Please note, suppliers wishing to express interest and obtain the documentation, must do so by 14:00 on 30th of January 2017. It is recommended that you express interest and obtain the documentation well before this time to allow sufficient time to prepare and submit a comprehensive response. The deadline for returns is 14:00 on 31st January 2017. Select the 'apply online' link in the bottom right hand corner of this notice, this will transfer you to the Councils e-tendering system https://www.eastmidstenders.org where you can express interest and obtain the documents. Please note we will only accept expressions of interest through the e-tendering system.